The application “Trouble Ticket” is designed for input, solutions and evidence of technical requirements on Helpdesk.
MAIN ADVANTAGES
- overview about process and actual status of solved requirement
- fast and easy entry requests
- availability of application from Lotus Notes and from web browser
- finding of saved information
- increasing of work productivity
- effective communication with IT department, management of buildings, etc.
- opportunity of individual customizing
- possible integration with other IS
BASIC FUNCTIONS
- entry and evidence of requests
- possibility of returning the request for further investigation
- structuring according to status, category, priority, investigator´s group and type
- possibility of sending email notifications
- monitoring of workload of employees
ASSEMBLE MODULES
Many Money
- billing and ordering system for platform Lotus Notes Domino
- creation of delivery notes
- payment orders
- cashflow and other managers reports
EXAMPLE FOR APPLICATION
Trouble ticket
Report problems
Lotus
Notes
Domino
application